Frequently Asked Questions
If you have any questions about our products or ordering from this website, the answers should be here. If you can't find what you are looking for, please click here to contact us.
How do you supply your fabric?
The smallest cut of fabric you can buy is a quarter metre which measures approximately 50cm x 56cm (some fabrics vary in width, details of which will be given on the fabric description page). For multiple quarter metres purchased in the same design, you will receive one uncut piece of fabric. The table below will help illustrate fabric purchased in one design, we refer to a quarter metre as a unit:-
1 Unit purchased - 56cm wide x 50cm long
2 Units purchased - 112cm wide x 50cm long
3 Units purchased - 112cm wide x 75cm long
4 Units purchased - 112cm wide x 100cm long
5 Units purchased - 112cm wide x 125cm long
6 Units purchased - 112cm wide x 150cm long
8 Units purchased - 112cm wide x 200cm long
How long before I receive my fabric?
We aim to dispatch your order from Fabric Rehab within 1 working day (during busy times this may be a little longer), 1st class post will be used within the UK, Royal Mail aims to deliver in 1-2 days.
European deliveries 3-10 days, outside of Europe 7-21 days, international buyers please email for postage costs. Sometimes customs charges are applied to packages sent abroad, these are the responsibility of the customer.
What are your postal charges?
At Fabric Rehab we try to keep postage to a minimum, prices are based on the total value of your order, they are as follows:
£0.00 - £20.00 = £1.75
£20.01 - £36.00 = £3.25
£36.01 - £90.00 = £5.50
£90.01 - £120.00 = £6.75
£120.01 + = £10.00
Do you ship internationally?
Fabric Rehab loves sending abroad!
Here is a guide to shipping overseas. Prices may be slightly over or under The guide below, depending on weight of the fabric and whether the parcel is insured. Overseas buyers please go through the checkout as normal. We will then weigh your parcel and calculate the extra shipping.
EUROPE:
£0.00 - £20.00 = £2.75
£20.00 - £36.00 = £5.50
£36.00 - £50.00 = £6.75
£50.00 - £75.00 = £7.75
£75.00 plus: Please email for a quote.
Please note parcels over £50.00 may require insurance at an additional cost.
INTERNATIONAL: (USA, Australia, Japan etc)
£0.00 - £20.00 = £3.75
£20.00 - £36.00 = £6.50
£36.00 - £50.00 = £8.75
£50.00 - £75.00 = £10.00
£75.00 plus: Please email for a quote.
Please note parcels over £50.00 may require insurance at an additional cost.
How do I pay?
Payment can be made by Credit, Debit card or through Paypal.
What is your returns policy?
Once fabric is cut from the bolt we can not offer returns, if you have any questions before making a purchase, please feel free to email. However if the item is faulty, please return within 7 days and a full refund will be given. Before returning an item please contact us via email first.
Should I wash my new fabric before I use it?
Yes. We would recommend washing your fabric at 30 degrees using a mild detergent, this will help prevent shrinkage of your finished sewing project and possible running of colours.